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| F.A.Q > Domestic
Customers |
| Do You Know? |
| 01. IWK Customer |
As defined in the Sewerage Services
Act 1993, IWK customer is a person, firm, corporate body or other
legal
entity who is the owner or occupier of any premises which is located
within the operational areas of a Local Authority and uses either
an individual septic tank or connected sewerage system that has
been handed over to IWK by the Department of Sewerage Services,
Ministry of Energy, Water & Communications or a user of any
sewerage system as
determined by the Director General of Sewerage Services |
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| 02. Definition of Domestic Premises |
Domestic premises means any premises built, constructed,
adapted or intended to be used exclusively for human habitation. |
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| 03. Definition of Government Quarters |
| Government quarters means any
premise built, constructed, adapted or intended to be used exclusively
for habitation by government
servants in the various grades (A, B, C, D, E, F, G, H & I) as
defined by the Government General Orders (Chapter E) |
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| 04. Premises With Septic Tank Service |
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Premises with septic tank will be billed once every six months
at RM36.00 or RM6.00 per month after the 1st desludging service.
This scheduled desludging service will be provided to the premises
approximately once every two years. Customers can request for additional
desludging services, after the 1st desludging or before the next
schedule, at no extra charge other than the six monthly charges.
Please contact IWK at 1-800-88-3495 or our offices nearest to you,
if your premise septic tank needs desludging service. |
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| 05. Identification of Septic Tank |
Septic tank is normally located outside the premises
under the ground at the side, rear or in front of the premises and
is covered with 2 - 4 metal lids. Occupier (owner/tenant) of the premises
is responsible for the maintenance of the septic tank. IWK is only
responsible for desludging the septic tank. |
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| 06. Mandatory Desludging Service |
Customer (occupiers/owners) who
refuses IWK's scheduled
desludging service of their premises' septic tank, shall be guilty
of an offence and shall, on conviction, be liable to a fine as
stipulated
in the Sewerage Services Act 1993. |
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| 07. Connected Service |
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Premises, which are connected to the public sewage
treatment plant, will be billed RM48.00 once every six months or
RM8.00 per month.
Your premise has a connected service, if you see one rectangular
metal lid/cover, which is an inspection chamber, outside the premises
either at the side, rear or in front. The entire area of your premises
has connected service if you see manholes along the road connecting
the premises to a public sewage treatment plant. In the manhole
are sewerage pipelines, which also serves as a checkpoint to identify
sewerage problems and clearing of any blockage. It is an offence
to open the public manhole without proper authorization from IWK
or Department of Sewerage Services, Ministry of Energy, Water & Communications .
You will not see IWK staff visiting your premises regularly as
our work is mainly at the sewage treatment plant and maintenance
of the public sewer pipelines along the public road. We will be
at your service in person if there is back flow of sewage into your
premises or overflowing manhole due to blockage along the public
sewer pipes. |
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| 08. Rubbish/Solid Waste |
Throwing or flushing rubbish's
(sanitary napkins, diapers, refuse or solid waste) into the toilet
and/or septic tank/inspection
chamber will clog your internal and public passage of the sewer
pipelines. This will cause the wastewater to back flow into the
toilet, kitchen
and bathrooms. To prevent this from occurring, please refrain from
throwing / flushing solid wastes (especially sanitary napkins and
diapers) into the toilet, septic tank or inspection chamber. |
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| 09. Responsive Service |
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In the inspection chamber are sewage outlets linking the premise
sewer pipelines to the public sewer pipelines and is mainly used
for checking and clearing of any blockage. For clearing of blockages
along the public sewer pipes, customers do not have to pay for the
service, as it is the responsibility of IWK to maintain it.
However, for clearing of blockages along the private
(internal) sewer pipelines, which is the sewer pipelines from the
premises
linking to the public sewer pipelines, customer has to pay RM180.00
for each service. This service is on a 'cash-on-delivery' basis.
Please insist on payment receipt upon making payment.
In the event, if the internal sewer pipelines are damaged, the
occupier (owner/tenant) will have to engage a private contractor,
at his or her own expenses, to replace the damaged internal sewer
pipelines. IWK will provide the contact numbers of private contractors
on request. |
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| 10. Three Monthly Sewerage Bill |
Customers can request for the sewerage bill to be sent
once every three months by completing the application form at the
back of the sewerage bill. The three monthly billing will only commence
after all arrears are fully settled. |
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| 11. Vacant Premises |
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A premise, which has been vacant for a minimum period of 6 months,
is eligible for a waiver of the sewerage charges. However, customer
has to provide documentary evidence in the form of a Water Statement
of Account showing nil water usage during the vacant period and/or
deposit payment/last payment receipt from the Water Authority/Companies
on the termination/installation of water supply.
Alternatively, the Statement of Account or documents from Tenaga
Nasional Berhad showing nil usage or no power supply during the
vacant period is also acceptable. The documentary evidence is to
be submitted to IWK periodically throughout the vacant duration. |
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| 12. Low - Cost Premises |
Premises, with an Annual Value less than RM600.00 and/or
declared low-cost by the Local Authority will be billed RM12.00 once
every 6 months or RM2.00 per month. Please send us a photocopy of
the Assessment Bill and/or letter from the Local Authority for our
further action. |
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| 13. Sewerage Bill Payment |
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Cash payment only can be made at all Pos Malaysia computerised
offices and Bank Simpanan Nasional.
Cash or cheque payments can be made at Maybank,
Mayban Finance, Public Bank & Finance, Arab-Malaysian Bank & Finance,
IWK offices, IWK Head Office at Level 1, Block J, Pusat Bandar
Damansara, 50490
Kuala Lumpur or IWK pre-paid postage envelope which
is enclosed with the Sewerage Bill.
On-line payments can be made through "MBf Click or Call & Pay" for
Mastercard holders only and "Maybank2U.com.my" for Maybank Account
holders only. |
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| 14. Change of Ownership |
Photocopies of the 1st, 2nd and
last two pages from the 'Sales & Purchase Agreement' with the names
of the purchaser/seller, property address, date of agreement and
signatories of all parties
concerned are to be submitted to IWK for any change of ownership.
This is to ensure that ownership details are accurately registered
in the premise sewerage account. |
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| 15. Owner/Tenant Liability |
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The occupier i.e. owner or tenant of any premises to which sewerage
services has been provided by IWK shall be liable to pay the sewerage
charges.
However, if the occupier or tenant of the premises failed to fulfill
this obligation, the owner is jointly liable to pay the sewerage
charges, as stipulated in the Sewerage Services Act, Regulations
of Charges 11, "the owner and occupier of a premises to which sewerage
services has been provided by IWK under these Regulations shall
be jointly and severally be liable to pay the sewerage charges,
provided the owner of the premise shall, in the absence of any agreement
to the contrary, be entitled to recover from the occupier (tenant)
of the said premises any such charges paid by the owner/landlord
at the time of occupation by the occupier (tenant)" |
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