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| Dear Valued Customer, |
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| 2002 Achievements |
Ushering the new year 2002, the
company formulated a 'Vision' and 'Mission' statement
with the aim to chart its direction and course as well
as
to promote a sense
of purpose amongst staff and management to achieve
the targets set in a 5-Year Business Plan.
The immediate plans implemented in 2002 and 2003 were
specifically targeted at restoring dilapidated sewage
treatment plants, malfunctioned network pumping stations,
replacement of deteriorated sewerage pipelines and construction
of new sludge treatment facilities.
The continued support from more customers has contributed
significantly to the improvements in the overall collection
for the year. The higher rate of collection has enabled
the company to invest in more new vehicles, equipment/tools
and technologies to further improve the overall sewerage
services rendered to customers. |
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| Sewerage Services Bill
Collection |
For the period
from January 2002 to December 2002, the total collection
for the year registered an increase of RM31 million
or 21% higher than the corresponding period in 2001.
The total number of premises billed as at December
2002
has also increased to 1.8 million. |
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| Refurbishment & Capital Works |
As at 31 December 2002, a total of 2,024 sewage treatment
plants have been refurbished at a total cost of RM164
million and another 995 sewage treatment plants are
being refurbished at a total cost of RM82 million.
A substantial amount of the refurbishment program
funds was from the Ministry of Finance and Ministry
of Housing and Local Government.
Upgrading works of sewage treatment plants and network
pumping stations were implemented at a total cost
of RM59 million. The major projects presently under
construction is Georgetown, Penang network pumping
stations (RM16 million). Two major upgrading works
in the final stage of completion are sewage treatment
plants at Pantai, Kuala Lumpur (RM3.6 million) and
Taman Mas, Ipoh (RM8.5 million).
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| Company's Investments To
Improve Operating Efficiency |
The higher revenue collected was
invested in the acquisition of equipment/tools and vehicles
to further improve the company's operating efficiency
in providing pro-active sewerage services.
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| Paddle Wheel Aerators & Vans |
More new paddle wheel aerators were purchased to
aerate oxidation ponds with odour problem. RM436,000.00
were invested to purchase another 350 units of the
aerators. To-date 600 units have been purchased and
over 400 units have been installed and operational.
The balance 200 aerators are in the midst of being
installed as soon as electrical power supply is available
at the oxidation ponds.
RM1.5 million were invested to purchase 22 more new
vans to facilitate the transportation of staff and
sewerage equipment, such as temporary pumps, portable
generators, hydraulic jacks and tool kits; to upkeep
the sewage treatment plants and pumping stations.
Since 2001, a total of RM5 million has been spent
to purchase 72 vans for the 17 IWK offices in the
country.
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| Desludging Tankers |
RM242,000.00 were spent to purchase
2 more desludging tankers with a capacity of 2,500 litres
to cope with the increasing request for the 'mandatory'
desludging service of individual septic tanks. More
customers, whose premises with individual septic tanks,
are realizing the importance of regular desludging to
keep the environment clean at no additional charge to
them other than the six monthly charges for Domestic
premises and Government quarters and monthly charges
for Commercial, Industrial and Government buildings.
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Desludging of Oxidation
Pond |
For the first time, the company adopted
a new technology at an investment cost of RM5.3 million
to desludge, dewater and dispose 53,000 m3 of sludge from
an abandoned 'aerated lagoons' sewage treatment plant
located at a site in Jalan SS13/6 Subang Jaya, Selangor,
which serves a population equivalent of 60,000 from Bandar
Sunway and part of Subang Jaya, Selangor. |
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| Appointment of Private Contractors |
As part of the company's
initiatives to minimize disruption of sewerage services
to customers,
mechanical and electrical engineering contractors have
been appointed to undertake scheduled preventive maintenance
works of sewage treatment plants and network pumping
stations'
mechanical equipment and electrical power supply control
panels. Term contractors specializing in civil works
were
also appointed to facilitate and expedite restoration
works of collapsed sewerage pipelines, clearing of blockages
and cleaning services of sewage treatment plants. |
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| Human Resources Management System |
A new fully integrated human resources
management program was acquired to further improve the
administration of employees' payroll, training, recruitment,
attendance, health & safety and a 'self-service' decentralized
on-line access and update facility for annual leave applications.
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| Overall Sewerage Services Performance |
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As at 31 December 2002, the company provides sewerage
services to about 10 million users in the country, except
Johor Bahru, Kelantan, Sabah and Sarawak. The sewerage
services rendered includes operating and maintaining
7,127 public sewage treatment plants, 399 pumping stations,
11,500 km network of sewerage pipelines and schedule
desludging service to 949,000 individual septic tanks.
To ensure that the company continues to provide efficient
sewerage services to you, we look forward to your continued
support and cooperation to settle the sewerage bills
promptly.
We would like to take this opportunity to thank you
for your continued support and caring attitude towards
keeping the environment clean.
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| Yours faithfully |
| On behalf of Indah
Water Konsortium Sdn Bhd |
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| Suhaimi Kamaralzaman
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| Chief Executive Officer
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